Terms & Conditions

By accessing this website or placing an enquiry, you agree to the following terms and conditions.

Use of website

This website is intended to provide information about our products and services. You agree not to misuse, copy, or reproduce any content without permission.

Product information

We strive to ensure product details, descriptions, and images are accurate. However, slight variations may occur due to the handcrafted nature of products, materials, or customisation.

Pricing & availability

All products are subject to availability. Prices may vary based on customisation, quantity, and specific requirements.

We reserve the right to update pricing and product details at any time without prior notice.

Orders & confirmation

Orders are processed through direct communication (such as WhatsApp or phone). An order is confirmed only after mutual agreement on:

Product specifications
Pricing
Payment terms

Payments & advance

In certain cases, an advance payment may be required to confirm an order.

Advance payments are non-refundable once production or procurement has begun, unless otherwise agreed.

Cancellation

Orders may be cancelled before production or dispatch, subject to prior notice.

If production has already begun, cancellation requests may not be accepted or may involve partial charges depending on the stage of the order.

Shipping & delivery

Delivery timelines and charges vary depending on location and order size and will be communicated during order confirmation.

While we aim to ensure timely delivery, delays may occur due to factors beyond our control.

Returns, exchanges & damages

Due to the customised and premium nature of our products, all sales are generally final.

If your order is received in a damaged condition, please notify us within 3 days of delivery with clear photos and relevant details.

Once verified, we will arrange a suitable resolution, which may include a replacement, repair, or refund depending on the situation.

Requests raised after this period may not be eligible for resolution.

Limitation of liability

We shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

Third-party services

We may rely on third-party providers such as logistics or communication platforms. We are not responsible for their independent actions or policies.

Intellectual property

All content on this website, including images, text, and design, is our property and may not be used without permission.

Force majeure

We shall not be held liable for delays or failure to perform obligations due to events beyond our reasonable control, including but not limited to natural disasters, strikes, transport disruptions, or governmental actions.

Privacy & cookies

Use of this website is also governed by our Privacy Policy, which includes information on cookies and data usage.

Governing law & dispute resolution

These terms are governed by the laws of India.

In the event of any dispute, we will attempt to resolve the matter amicably. If unresolved, disputes shall be subject to the jurisdiction of courts in Delhi, India.

Updates to terms

We reserve the right to update these terms at any time. Continued use of the website implies acceptance of the updated terms.

Contact us

For any queries, please contact us at: shopangls@gmail.com